Case Study: Two to Tangle

Using this case study, students can discuss listening, speaking and non-verbal skills necessary to determine customer needs. Students will also explore what role active listening plays in conflict resolution.
Resource ID#: 215843 Type: Text Resource
Rate It!
Feedback?

General Information

Subject(s): English Language Arts, Career and Technical
Grade Level(s): 10
Intended Audience: Educators educators
Instructional Time: 30 Minute(s)
Keywords: Brand, sales, communication, products, service, customer care, active listening, conflict resolution, body language, non-verbal communication, CTE, case study
Instructional Component Type(s): Text Resource,  CTE Focus
Resource Collection: CTE Case Studies

Aligned Standards

This vetted resource aligns to concepts or skills in these benchmarks.

Related Resources

Other vetted resources related to this resource.