This is a case study exploring the typical generational gap in technology acceptance. Lucas is a high school student that excells with technology. Joe, Lucas's grandfather, is not a fan of technology. He has in his retirement been able to adopt some technology such as use a computer, write and answer email, and read and post to social media. Joe relies on Lucas to get him out of technical problems at home. Occasionally, Joe must call technical support, which he does not like to do. In the scenario, Joe is unaware that Artifical Intelligence has assisted him with a technical question until the end of the call.